More than ever before, agents need to implement the best technology in their business to remain competitive, which is why managers must stay up to date on revolutionary platforms such as Sky vision, a technology-focused automotive solutions company. Marc Quinn is the founder of the organization and works closely with his colleague Bill Whittenmaier, who is a corporate strategist. Today they join host Jim Fitzpatrick on Inside Automotive to discuss their product, and how it could change the game for dealerships in 2023.
Quinn explains that SKAI Vision is a software platform that uses agency surveillance video to gain critical insights into customer behavior and business operations. Uses Artificial intelligenceand pattern tracking, silhouette recognition, and facial recognition to get a comprehensive view of the daily traffic of a business. Although the technology has been around for years and is a staple of many major retail brands, a product tailored to dealership needs has yet to arrive, just yet.
SKAI Vision can provide data on customer experience by measuring how long a customer stays at the dealership, as well as where they spend their time. The time consumers spend waiting for service factors significantly in their impression of a company, but not appropriately Technique, it is difficult to keep track of the exact time of their arrival or departure. With the new SKAI Vision service, agents can now track how long staff takes to care for a guest, allowing them to step in if they notice something is taking too long.
SKAI Vision can be set up to send alerts to team members or managers if a customer is waiting too long to be acknowledged or if their vehicle is taking too long to be serviced. Quinn notes that most companies aim to welcome their guests within five minutes of their arrival, but it can be difficult to keep track of how well employees meet that goal. Program alerts can be tailored to suit the needs of the agent, to ensure employees are focused on their customers.
SKAI Vision also tracks where consumers spend their time in the agency, which can shed light on various problems. For example, Quinn states that one auto retailer had hired a valet to help customers with their cars, believing it would reduce waiting times. However, by using SKAI Vision, the dealership has found that customers spend more time interacting with or waiting for the driver, which means the service actually extends their stay.
Another benefit of using SKAI Vision data is that it provides an objective account of what the cameras see. Many business owners can only see problems as they exist, which means they often lack the context to create a viable solution. Written information in employee reports can also be biased and misleading to traders about what actions they should take. Because the platform simply records information obtained from video surveillance, managers can make objective decisions based on trends and patterns reported by the software, rather than their own personal impressions.
Affordability is an essential advantage for auto retailers, especially those who may be strapped for cash after the past two years of economic hardship. SKAI Vision works with most camera systems on the market, which means that dealerships will not have to purchase a new security system to take advantage of the services offered by the software. Plus, with pattern recognition features that highlight a merchant’s problem areas, business owners have the information they need to develop solutions that can save money or bring in more revenue in the future.
For those concerned about privacy, SKAI Vision allows merchants to avoid it Data collection Methods they may disagree with. Buyers can opt-in to use facial recognition features, but if they don’t, the platform will instead use only silhouette recognition, meaning information on customers’ faces will never be stored. In addition, the software avoids storing names, allowing customers’ identities to remain anonymous. With more customers reporting the need for transparency and honesty than agents, SKAI Vision’s deliberate limitations are actually one of its most important benefits.
Although auto retail is often overlooked by tech companies, Cowen and Wittenmeier hope their product will help storefronts across the country catch up with their peers. Dealers now have the option to use the same tools popular retailers use to track patterns and make changes. SKAI Vision is an excellent product that can help take your business to the next level in 2023.
Are you heading to Nada 2023 show? Learn more about SKAI Vision by booking a demo here Or visit booth No. 6417.
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