Pixel 7 users are angry at Google for not taking responsibility for shattered glass

Now it is clear that all Pixel 7 and Pixel 7 Pro users have not dropped their device or sat on a stone. Since the Pixel 6 line has yet to see a similar issue, the issue may be related to the aluminum used in the Pixel 7 series’ camera band. While many Redditors on the social media site are somewhat angry at Google for the design bugs that led to the issue, they are angry Company for responding to their complaints.

Google says the Pixel 7’s warranty does not cover physical damage

a reddit Joint with the handle Rasaxina 6991 He wrote about the glass covering the rear camera bar on his Pixel 7 Pro phone shattering spontaneously. He’s been fighting with Google ever since and says, “However, he’s struggled to get them to cover this automatic breakdown under warranty despite countless Reddit articles, Google support case IDs, etc., proving that they covered it under warranty for Some customers who have had the exact same problem, and they keep saying they don’t cover “physical damage.”

He continues noting that he is “totally frustrated with this and asking me to pay $400 to fix this via their repair center. For reference, there was no physical impact, I didn’t drop my phone, hit it, or subject it to” extreme temperature fluctuations (that’s it Circumstances in which the warranty is voided, not “physical damage”). So we advise anyone planning to buy this phone to take this into consideration. This is a real problem and Google does not take ownership of this or treat consumers fairly.”

That’s not the only comment critical of Google’s behavior, and while the same glass shattering caused some Redditors to stop buying the Pixel 7 model, Google’s subsequent failure to act sealed the deal. Read this post by a Redditor using the name Popeye is a sailor man. “I was within hours of finally starting my Pixel 7 Pro purchase due to the current $150 sale; the phone and power adapter had been in my Google Cart for a week… waiting for me just to checkout.”

After eating a can of spinach, Popeye goes on to say, “But after reading all these horror stories about a) breaking glass, and b) Google not ‘owning’ the problem or being responsible for the necessary and subsequent repair of the phone in an honest, fair, honest way, there’s no way I’m going to buy this.” Phone. Perhaps if Google someday (if they do) talk about the problem and acknowledge it and, more importantly, indicate that the problem is fully fixed, I might reconsider, but until then, I’ll stick with my relatively old Galaxy.”

Pixel 7 and Pixel 7 Pro users want Google to take responsibility

And like we said, this isn’t the only post from a consumer who’s afraid to buy a Pixel 7 series device because of Google’s failure to take responsibility. Honestly, we get it. Google was bombed mercilessly for a bugfest that was a Pixel 6 font (although I have to admit that I still I love my Pixel 6 Pro) and snapped up to make one of the best phones of 2022. Google doesn’t want anything to make the Pixel 7 line look bad. But unlike software bugs, no update will fix shattered glass.

While it is true that some of the posts on Reddit are from Pixel 7 and Pixel 7 Pro users whose phones are still intact, here is this from a Reddit subscriber security cloud To which he writes, “There is one thread in this sub-forum alone with over 20 confirmed reports of the problem, and about 50 responses in all, which indicates a large number of affected individuals. It is unacceptable for a reputable company like this.” The Google to produce a defective product and customers have to fight for warranty coverage. It is important to address this issue and hold Google responsible for its own manufacturing errors.”

It seems that the ball is now in Google’s court. There are quite a number of Pixel 7 series owners who are waiting to see if their phones will be repaired or replaced by Google due to an issue, which was from all appearances caused by the company itself.

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