Pixel 7 users are angry at Google for not taking responsibility for shattered glass
Google says the Pixel 7’s warranty does not cover physical damage
The glass on the Pixel 7 Pro’s back camera bar has shattered
He continues noting that he is “totally frustrated with this and asking me to pay $400 to fix this via their repair center. For reference, there was no physical impact, I didn’t drop my phone, hit it, or subject it to” extreme temperature fluctuations (that’s it Circumstances in which the warranty is voided, not “physical damage”). So we advise anyone planning to buy this phone to take this into consideration. This is a real problem and Google does not take ownership of this or treat consumers fairly.”
After eating a can of spinach, Popeye goes on to say, “But after reading all these horror stories about a) breaking glass, and b) Google not ‘owning’ the problem or being responsible for the necessary and subsequent repair of the phone in an honest, fair, honest way, there’s no way I’m going to buy this.” Phone. Perhaps if Google someday (if they do) talk about the problem and acknowledge it and, more importantly, indicate that the problem is fully fixed, I might reconsider, but until then, I’ll stick with my relatively old Galaxy.”
Pixel 7 and Pixel 7 Pro users want Google to take responsibility
And like we said, this isn’t the only post from a consumer who’s afraid to buy a Pixel 7 series device because of Google’s failure to take responsibility. Honestly, we get it. Google was bombed mercilessly for a bugfest that was a Pixel 6 font (although I have to admit that I still I love my Pixel 6 Pro) and snapped up to make one of the best phones of 2022. Google doesn’t want anything to make the Pixel 7 line look bad. But unlike software bugs, no update will fix shattered glass.
It seems that the ball is now in Google’s court. There are quite a number of Pixel 7 series owners who are waiting to see if their phones will be repaired or replaced by Google due to an issue, which was from all appearances caused by the company itself.